Last updated on 20-02-2024
Return and Refund Policy:
As our products are carefully handcrafted, and our materials are rare, we do not offer a traditional return policy. Due to the nature of our products, all sales are final. We strive to maintain the highest quality, but if you receive a damaged product, please contact us, and we will address the issue on a case-by-case basis.
Cancellation Policy
At Dady Mush, we understand that circumstances may change, and you may need to cancel an order. We aim to provide a fair and straightforward cancellation process for our customers. Please carefully review our cancellation policy below:
1. Order Cancellation Deadline:
You may request the cancellation of an order within 24 hours of placing it. After this 24-hour window, your order will be processed, and the cancellation request may not be accommodated.
2. Cancellation Process:
To cancel an order, please contact our customer support team immediately. You can reach us through our designated customer service channels, typically available on our website or in your order confirmation email.
3. Eligibility for Cancellation:
We understand that unexpected circumstances may arise. You are eligible for order cancellation under the following conditions:
- You request the cancellation within 24 hours of placing the order.
- The order has not been shipped or fulfilled.
- The products are not customized, personalized, or made-to-order items, as these cannot be canceled once production has begun.
4. Non-Eligible Cancellations:
The following situations may not be eligible for cancellation:
- Orders requested for immediate shipping and fulfilled within a short timeframe.
- Customized, personalized, or made-to-order items, as they are created specifically for you.
5. Refund for Canceled Orders:
If your cancellation request is approved and meets the eligibility criteria, we will process a refund following our Refund Policy. Please note that it may take several business days for the refund to be reflected in your account, depending on your payment method and financial institution.
6. Changes to the Cancellation Policy:
We reserve the right to modify our cancellation policy at any time. Any changes will be posted on our website and apply to all orders placed after the policy update.
7. Contact Us:
If you have any questions or need assistance with the cancellation process, please contact our customer support team through the provided contact information on our website.